Returns & Exchanges
At URB, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into your URB account and visit the order history section to select the items you wish to return and receive a unique RMA number.
Prepare Your Package
Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in their original condition.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing